Refund policy

🔁 Return & Refund Policy

🕓 14-Day Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

In its original condition
Unworn and unused
With all tags attached
In the original packaging
Accompanied by the receipt or proof of purchase

📩 How to Request a Return

To initiate a return, please contact us at
📧 madadscarfshop@gmail.com

Once your return is approved, we’ll provide you with:

A return shipping label
Simple instructions on how and where to send your package

⚠️ Note: Returns sent without prior approval will not be accepted.

💔 Damaged, Defective, or Incorrect Items

We care deeply about your satisfaction. Please inspect your order upon delivery. If you receive a:

Defective item
Damaged product
Wrong item (not what you ordered)

📩 Contact us immediately at madadscarfshop@gmail.com so we can resolve the issue quickly.

🚫 Items Not Eligible for Return

Some items are non-returnable, including:

Sale or discounted items
Gift cards
Personalized or custom-made items
Beauty or personal care items
Perishable products (e.g., food or flowers)
Hazardous materials or flammable substances

If you're unsure whether your item is returnable, reach out to us before placing the order.

🔄 Exchanges

Need a different item?
The quickest way is to:

Complete the return for the item you have
Place a new order for the desired product

💳 Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be issued automatically to your original payment method within 10 business days.

⏳ Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at madadscarfshop@gmail.com.